Refund Policy

Refund & Cancellation Policy

At Merzi LLC (accessible via merzillc.site), we strive to deliver exceptional service quality across all our core digital solutions, including App Development, Website Development, Software Development, Social Media Marketing, Game Development, and Custom Solutions. This Refund Policy outlines the terms and conditions regarding project cancellations and refund requests.

1. Scope of Digital & Custom Engineering Services

Due to the customized nature of software engineering, app design, website creation, and digital marketing services, all resources, server environments, and developer hours allocated to a project represent direct operational costs. Consequently, refunds are evaluated based on project milestones and the stage of completion.

2. Initial Upfront Payments & Deposits

• Before Work Begins: If a cancellation request is submitted in writing before project onboarding, research, or design phase initiation, a full refund of the initial deposit (minus any payment processing fees) will be granted.
• After Work Commences: Once custom design work, architecture planning, code development, or campaign setup has started, the initial deposit becomes non-refundable to cover consumed labor and resources.

3. Milestone Payments & Digital Marketing Retainers

• Development Services: For ongoing projects structured by milestone deliverables (App, Web, Software, and Game Development), completed and approved milestones are non-refundable. If a project is cancelled mid-milestone, a partial refund may be issued based on work remaining for that specific milestone.
• Social Media Marketing Retainers: Marketing retainer services are billed on a monthly or campaign basis. Cancellation requests for marketing services must be submitted at least 7 days prior to the next billing cycle. Fees paid for active, running ad campaigns or past monthly management services are non-refundable.

4. Client Satisfaction & Project Revision Period

We provide dedicated review periods at key project milestones to ensure all deliverables align with agreed specifications. If a deliverable does not match the technical agreement, our engineering team will revise and optimize the product free of charge during the stipulated review window.